14 Strategies We Attribute to Our Recent Business Excellence Award
Out of the blue, I acquired an electronic mail from the Abbotsford Chamber of Commerce in the future notifying me that we had been nominated for a 2016 Business Excellence award.
Once I got beyond my shock and disbelief that they must have the incorrect Susan… It started to sink in that someone accessible notion we were worthy enough of this nomination. Wow, what an honour!
Part of the nomination method consisted of a 30-minute interview in front of a three-decide panel. Imagine being forced to really brag approximately your self for a 1/2 an hour! Talk approximately squirming in my seat!
Fast ahead to last week where the awards rite took place. Much to my relief, our category become up first so I could relax the rest of the evening.
To be honest, I wasn’t all that hectic – I knew the odds of triumphing became handiest 1 in 7 so I waited patiently for the winner’s name to be introduced, under no circumstances looking ahead to it to be us.
But it become! We were declared the winner!
Shock and disbelief once again came over me as I took a moment to grasp what simply took place. Walking to the level changed into quite the blur but I controlled to do it with out tripping up the stairs to get our award.
In the aftermath of prevailing this excellent reputation, I contemplated some extra approximately that decide’s interview and the way they deemed us the winner from the alternative worthy nominees in our class.
With that during thoughts, I wanted to proportion a number of the attributes I experience helped us win this prestigious award. Without similarly ado, right here’s what it took for me to create an award-prevailing commercial enterprise:
1) Be Passionate About What You Do
We are not the primary business I’ve created; there may be been masses others starting from growing craft portions to faux finish portray. But no matter what I did, I became very obsessed on it.
Don’t waste your time looking to run a commercial enterprise simply to make cash. You’re going to tire of it in no time and it will likely be more difficult to make income.
But when you’re obsessed with what you do, others will right away see that and might be drawn to you want a magnet.
2) Love Working With the People You Serve and Offer Exceptional Customer Service
One of the truest joys I receive is the understanding how an awful lot we’re able to assist a brand new commercial enterprise owner get their on-line presence up and going for walks. Being a part of their joy at seeing their dream materialize into something tangible offers me simply as much joy.
If you keep away from answering the cellphone or responding to emails because you dread having to speak to a client, then you need to modify your advertising so you appeal to the proper human beings to paintings with.
If you don’t love who you are running with, then it’s tough to establish a successful business that wishes to cater for your clients by way of making customer service a #1 precedence. And that means answering the smartphone, responding to emails in a activate manner, and treating anybody as though they have been your simplest client. And while you’re attracting your best ideal consumer, then this should be easy to do.
Make your business about them, not you. Just don’t forget, if you had no customers, then you definitely’d haven’t any business.
3) Know Your Stuff
Before even thinking about starting an internet improvement/digital marketing commercial enterprise, I ensured I were given the training I needed first. I attended the Vancouver Film School of their Multi-Media application after which later earned a Bachelor of Business Administration degree with a awareness in Computer Information Systems (with an A GPA).
Not to say the infinite online guides I’ve taken through the years to make sure my skills are saved up-to-date with this ever changing enterprise.
Sadly, I see a whole lot of entrepreneurs looking to start a business with not quite a few capabilities or experience under their belt and then they surprise why they’re suffering.
Reading a e-book or taking one on-line path might be not sufficient to attain award-winning reputation. But if you’re captivated with constructing a successful commercial enterprise, you will discover a way to make sure you come to be as certified as wanted.
four) Be Committed
Is running 15 hour days, 6-7 days a week dedicated sufficient? Yep, that is what Daniel and I do every week. We should with a purpose to fulfil points 2 and three above.
It takes a variety of effort and time to make sure your clients are sorted nicely. You additionally need a "do anything it takes" degree of dedication.
You might not need to work such long hours as us and accept as true with me, we are always operating in the direction of lessening that form of volume however till then, we’re inclined to do whatever it takes to make sure our enterprise is a hit. Are you?
five) Be Consistent
Consistency suggests up in many forms whilst jogging a a success business. For me, it is being consistent with my message, my brand, my Social Media presence, my newsletters, my group control, and the extent of best we convey to our customers.
Do I pass over every now and then? Absolutely. But being consistent in these regions are very essential to me, and I do what desires to be finished so as to reveal up the first-rate I can for my crew and our customers.
Without consistency, it’s tough to create emblem ambassadors (inclusive of those who nominate you for an award), dependable crew members, and a steady flow of customers.
Whatever you have determined to commit to, be steady at it and you may be surprised at how things begin to flow your way.
6) Surround Yourself With a Dedicated and Knowledgeable Team
I began off as a one-girl display. Because of my academic heritage, I changed into capable of do the design, build and advertising and marketing of a internet site quite effortlessly. I’m what you will name a "generalist", a person who is aware of a variety of approximately a lot of things and is a consultant in a few areas.
But my one-lady show become now not going to create a a hit business. Especially on this technologically-pushed enterprise. It quick have become obvious my skillset changed into handiest going to get me so far.
So my first lease turned into someone who ought to offset my largest weak point. Warren changed into a student at UFV and applied in my view time programmer role. He turned into a really perfect supplement to our organisation and the moment he got here on board, I became relieved of getting to do all of the web page builds myself. I may want to then take that point and recognition on constructing the commercial enterprise as a substitute.
It’s tough to try to do the entirety your self in terms of strolling a enterprise. Sure, there are expenses involved in hiring however in case you rent smart, maintain an eye to your bottom line, and understand when to allow pass of those that aren’t serving you quality, your commercial enterprise will enhance some distance faster than in case you try and struggle with the whole thing your self.
This topic is worth of a whole article itself so I inspire you to read How to Take a Solo-Entrepreneurship to the Next Level for extra.
7) Have Honesty, Authenticity and Gratitude be a Part of Your Daily Life
It’s unhappy I even want to listing this as an attribute however I’ve been in business long enough to recognize now not anyone adheres to those concepts.
To me, that is a no brainer – I’m no longer positive I could live every other way?
But judging from the testimonies I listen from new clients approximately how they had been treated by way of their previous web developer, it feels like many humans need to be reminded of this.
No enterprise will thrive without honesty and integrity. And a touch secret: gratitude will now not only make your enterprise thrive, but your whole existence too. Give it a attempt to see what I suggest.
Every commercial enterprise, which includes ours, has its u.S.A.And downs. The key to fulfillment is to no longer permit those "downs" conquer your enthusiasm. Pick your self again up, analyze from something lesson there has been to be found out, and hold shifting forward.
If we had give up when we only had $20 credit score left on our credit playing cards at Christmas time just a handful of years in the past, we would not be award winners now!
9) Invest in Your Business
Building the agency has been one investment after every other. It never ends surely.
There’s continually some thing that wishes to be worked on. Here’s a quick list of my hints on in which you want to spend money on your business: